Terms of Service

1. Agreement to Terms

By accessing or using Livy, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Service. You must be at least 18 years old and have the authority to accept these Terms on behalf of yourself or the organisation you represent.

2. Description of Service

Livy provides an AI-powered platform for landlords and property managers to manage properties, tenants, leases, maintenance requests, and related communications. Access is provided via a subscription as described on our website.

3. User Responsibilities

As a user of Livy, you agree to:

• Provide accurate and complete information when creating an account
• Maintain the security of your account credentials
• Use the Service in compliance with all applicable laws and regulations
• Not upload or transmit data you do not have the right to share
• Not misuse or attempt to circumvent the Service's security features
• Not use the Service for any unlawful or prohibited purpose

4. Subscription & Billing

Access to paid features requires an active subscription, billed in advance on a monthly or annual basis. You may cancel at any time; cancellation takes effect at the end of the current billing period. We do not offer refunds for partial periods unless required by applicable law. We may change pricing with at least 30 days' notice.

5. AI Features

The Service includes AI-powered features such as automated communications, document analysis, and maintenance triage. These are tools to assist you — not legal, financial, or professional advice. You remain responsible for all decisions made using the Service and should review AI-generated content before relying on it.

6. Data & Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. You retain ownership of the data you upload, and grant us a limited licence to process it solely to provide and improve the Service.

7. Intellectual Property

All content, features, and functionality of the Service — including text, graphics, logos, and software — are the exclusive property of [Company name] and its licensors, protected by international copyright, trademark, and other intellectual property laws. Nothing in these Terms transfers any intellectual property rights to you beyond the limited right to use the Service as described herein.

8. Limitation of Liability

To the maximum extent permitted by law, [Company name] shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use the Service. Our total aggregate liability shall not exceed the amount you paid us in the 12 months preceding the claim.

9. Termination

We reserve the right to suspend or terminate your account and access to the Service at our discretion, for conduct that violates these Terms or is harmful to other users, us, or third parties, or as required by law. You may terminate your account at any time through your account settings or by contacting us. On termination, your right to use the Service ceases and we may delete your data after a reasonable retention period.

10. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of [governing jurisdiction], without regard to its conflict of law provisions. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of [jurisdiction].

11. Changes to Terms

We reserve the right to modify these Terms of Service at any time. We will notify you of any material changes by posting the updated terms on this page and updating the "Last updated" date. Your continued use of the Service after such changes constitutes your acceptance of the new terms.

12. Contact Information

If you have any questions about these Terms of Service, please contact us: